Going beyond the ‘three strikes’ rule of the UK government, Karoo, an internet service provider in Hull, has disconnected many of its customers who have been committing file sharing illegally. A BBC report suggests that Karoo has been severing connections without giving any prior notice to the customers.
Many of its customers have said that Karoo insists that they enter into an agreement with the company saying they will not indulge into any unauthorized file sharing if they want to use the service.
Ms. Andrea Robinson informed the BBC that she was asked to sign a contract, which read as if she was accepting her guilt. She said since she had never indulged in illegal file sharing as alleged by the service provider, she refused to sign and her service remains disconnected. Many other customers supported this by confirming that the company had disconnected their services without any actual proof of illegal activity and the disconnection was for more than two years.
This makes it very difficult for the locals of Hull who do not have access to any other broadband service provider. Since BT does not offer any services there, they have to rely on Karoo. For mobile broadband advice, a dedicated site like Broadband Genie is a good place to look, click broadband providers for an insight into the various ISP’s practices.
However, Kingston Communication has defended Karoo’s approach. Its Director of Consumer and Publishing Services, Nick Thompson said that the firm is not doing it for its own benefit as it is also losing revenue for the duration for which the service is severed. The firm is merely intending to curtail illegal activity on its network.
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